Substitution Policy


EEFM works in colour tones rather than specific styles or flowers. We like to work this way because we want to give each of our florist’s creative freedom in crafting something unique and extraordinary for you. We don’t like the idea of sticking to a floral recipe for each bouquet, as soon enough it becomes the one staff member who is making the recipes ideal of beauty. We want to see our flowers through each staff member/customers eyes and embrace plus celebrate each blooms uniqueness. We want to push the boundaries of floristry and always be interpreting our colour tones in new and special ways. 
When we go to the market each day we carefully select blooms for each colour tone, then we cut and care for the flowers, put them on display to the florists at the warehouse and sit back and watch the magic work. This is the best way for us to work at EEFM, it allows us to become adaptable to trends/styles for not only the florists but also for our whole business. We always want to be moving forward! 
Images found on this site are used as guides only and may not be exactly the same as the final product.
East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.
Every effort will be made to create an arrangement of the shape, size and color and using any flower varieties specified, according to the order description. East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.
If you would like to learn more, please don't hesitate to either email us at hello@eastendflowermarket.com.au  give us a call on 82718330 we would love to hear from you.