Substitution Policy


Substitution Policy

We pride ourselves on delivering the highest quality products at the best value for our customers. We specialise in long lasting blooms, fusing the contemporary with our fresh and unique style. 

Due to seasonal fluctuations, certain flowers may not be available and substitutions made as a result. 

We work in colour tones, utilizing organic, long-lasting produce that showcases the local beauty and colour of the Adelaide Hills.    

Our florists create unique arrangements made to order, ready for any occasion

Images found on this site are used as guides only and may not be exactly the same as the final product.

East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.

Every effort will be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

COVID-19 Update

As you are aware Australia's borders have been shut to help prevent the spread of Covid-19. 

Due to this we are unable at this time to import some flowers. 

We are currently sourcing flowers locally and interstate which means our flower variety will be a little smaller at this time. 

 Our experienced florists are ensuring each bouquet has beautiful flower variety and colour as per usual. If you would like a particular flower in your bouquet just give us a call and we can chat about what is available.

 Unfortunately the change of stock is out of our control but are using it as a positive to be able to support local growers.

If you would like to learn more, please don't hesitate to either email us at hello@eastendflowermarket.com.au  give us a call on 82256477  we would love to hear from you.