Substitution Policy


At EEFM we are very lucky to be able to create works of art with what Mother Nature has to offer...Flowers. At EEFM you may notice that we are a little different to other florists. How you ask? We work in colour varieties rather than flower varieties. We like to work this way because we want to give each of our florist’s creative freedom in crafting something unique and extraordinary for our customers.

We like creating flower arrangements as unique as you. Our florists can be creative with what beautiful seasonal flowers and our customers receive flowers that are different from the next. We want to push the boundaries of floristry and always be interpreting our colour tones in new and special ways.

We get up super early and visit the market daily so that we can provide you with the seasons best flowers.

Working in colour tones is something that  sets us apart from other florists. We think it's important that each order is treated like it's the only order we have. Whilst we have  reference photos on the website, it is the colour tone that we stick to.We are more than happy to include your favourite flowers if you let us know and will incorporate them if we have them available.

We feel very lucky that we can use our skills to create works of art with nature but as you know nature is very unpredictable and thus things are always changing. When substitution is necessary, we will strive to ensure that the final bouquet or arrangement closely resembles what you see on the website.

Every effort will be made to maintain size, shape, and overall colour schemes of a bouquet or arrangement, but there may be some variance depending on what’s available on the day and which florists interprets the colour tone.

We are committed to delivering the very best quality and service and for us to do this we need to make sure our customers know that substitutions are necessary in some cases.

 We thank you for your support of East End Flower Market. We are so humbled and privileged that we get to create beautiful sentiments on your behalf. 

Images found on this site are used as guides only and may not be exactly the same as the final product.
East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.
Every effort will be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.
COVID-19 Update
As you are aware Australia's borders have been shut to help prevent the spread of Covid-19. 
Due to this we are unable at this time to import some flowers. 
We are currently sourcing flowers locally and interstate which means our flower variety will be a little smaller at this time. 
 Our experienced florists are ensuring each bouquet has beautiful flower variety and colour as per usual. If you would like a particular flower in your bouquet just give us a call and we can chat about what is available.
 Unfortunately the change of stock is out of our control but are using it a positive to be able to support local growers.
If you would like to learn more, please don't hesitate to either email us at hello@eastendflowermarket.com.au  give us a call on 82256477 we would love to hear from you.