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Substitution Policy


Substitution Policy

We pride ourselves on delivering the highest quality products at the best value for our customers. We specialise in long lasting blooms, fusing the contemporary with our fresh and unique style. 

Due to seasonal fluctuations, certain flowers may not be available and substitutions made as a result. 

We work in colour tones, utilizing organic, long-lasting produce that showcases the local beauty and colour of the Adelaide Hills.    

Our florists create unique arrangements made to order, ready for any occasion

Images found on this site are used as guides only and may not be exactly the same as the final product.

East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.

Every effort will be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

COVID-19 Update

As you are aware Australia's borders have been shut to help prevent the spread of Covid-19. 

Due to this we are unable at this time to import some flowers. 

We are currently sourcing flowers locally and interstate which means our flower variety will be a little smaller at this time. 

 Our experienced florists are ensuring each bouquet has beautiful flower variety and colour as per usual. If you would like a particular flower in your bouquet just give us a call and we can chat about what is available.

 Unfortunately the change of stock is out of our control but are using it as a positive to be able to support local growers.

If you would like to learn more, please don't hesitate to either email us at  give us a call on 82256477  we would love to hear from you. 

If you would like to read more about the Pandemics Impacts on the floristry industry, we have a blog all about it here!  

Changes in the Industry

Customer Satisfaction

 At EEFM,  we go to great lengths to ensure that our customers receive the best quality products and value for their money. We truly care about our customers and are committed to providing the highest level of service.

Although we conduct thorough quality control on our products, we are dealing with organic products and on rare occasions this product may not meet expectations.

In these instances, we will do right by our customers and rectify legitimate queries regarding products which fall beneath our high standards. 

In order to do so consistently, we require that a photo of the product be taken and sent to our email address within 48 hours of the order being delivered. 

This is extremely important as we take each issue very seriously and pass on the feedback to our suppliers, growers and talented florists. 

You can also give us a call at 08 8225 6477, however, without a photo within 48 hours, we are unable to provide our full range of solutions to rectify the issue.

We thank you for your understanding and always appreciate feedback.