At East End Flower Market, we have always strived to provide our customers with beautiful blooms and exceptional service. As part of our commitment to transparency, we want to inform you about an upcoming change in our delivery fees. Due to several factors, including the recent increase in petrol prices, van costs, and staff hourly rates, we find it necessary to adjust our delivery fees. We understand that this may raise some concerns, but we want to assure you that we have carefully considered the impact on our customers and have kept the increase minimal.
During the challenging times of the COVID-19 pandemic, we were driven by our desire to help people connect with their loved ones, even when physical distancing kept us apart. To support our customers and make our blooms more accessible, we temporarily reduced our delivery fees. However, as the world gradually returns to normalcy, external factors such as rising petrol prices, increased van costs, and staff hourly rates have put additional strain on our operations.
Maintaining affordable prices while ensuring the sustainability of our operations is a delicate balance we constantly strive for. By implementing this reasonable increase, we can continue to provide you with the quality products and reliable service you have come to expect from EEFM.
Effective immediately, our delivery fees will be adjusted to reflect the current market conditions. We want to emphasize that the increase will mirror the rates we had in place before the pandemic, making it a familiar adjustment for loyal customers. Here is the breakdown of the revised delivery fees:
1. CBD Delivery: $10
2. Inner Metro Delivery: $10
3. Mid Metro Delivery: $15
3. Outer Metro Delivery: $25
It is important to note that all delivery zones have experienced an increase of just $5. We have carefully assessed these rates to minimize inconvenience to our valued customers while still covering the increased costs of operating our delivery service.
We understand that any price adjustment may cause concern, and we genuinely appreciate your continued support during this transition. Your loyalty means the world to us, and we want to assure you that our commitment to quality and service remains unwavering.
We invite you to continue entrusting us with your floral needs and the opportunity to serve you with the same level of care and attention we always have.
As EEFM navigates the challenges presented by rising petrol prices, van costs, and staff hourly rates, we find it necessary to adjust our delivery fees to sustain our operations without compromising the quality and reliability you expect from us. By making this change, we believe we can continue to bring joy and beauty into your lives while ensuring the long-term viability of our business.
Thank you for your understanding, support, and for being part of the East End Flower Market community. We look forward to serving you with exceptional blooms and an unwavering commitment to customer satisfaction.
3. Mid Metro Delivery: $15
3. Outer Metro Delivery: $25
It is important to note that all delivery zones have experienced an increase of just $5. We have carefully assessed these rates to minimize inconvenience to our valued customers while still covering the increased costs of operating our delivery service.
We understand that any price adjustment may cause concern, and we genuinely appreciate your continued support during this transition. Your loyalty means the world to us, and we want to assure you that our commitment to quality and service remains unwavering.
We invite you to continue entrusting us with your floral needs and the opportunity to serve you with the same level of care and attention we always have.
As EEFM navigates the challenges presented by rising petrol prices, van costs, and staff hourly rates, we find it necessary to adjust our delivery fees to sustain our operations without compromising the quality and reliability you expect from us. By making this change, we believe we can continue to bring joy and beauty into your lives while ensuring the long-term viability of our business.
Thank you for your understanding, support, and for being part of the East End Flower Market community. We look forward to serving you with exceptional blooms and an unwavering commitment to customer satisfaction.
Much love and gratitude,
The EEFM Family