EEFM Terms and Conditions


Same Day Delivery
7 days a week.
East End Flower Market offers same day delivery in the Adelaide CBD and metropolitan area if orders are placed before 12pm in the recipient's time zone. If orders are placed after this time, we can not guarantee but will try our best to honour your date preference otherwise delivery will be moved to the following day.
Privacy Policy
East End Flower Market is committed to the protection of personal information. East End Flower Market will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.
 Substitution Policy
Images found on this site are used as guides only and may not be exactly the same as the final product.
East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.
Every effort will be made to create an arrangement of the shape, size and color and using any flower varieties specified, according to the order description. East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.
 Recipient "Not at Home"
If you have specified that flowers can be left at recipient’s property if not home then East End Flower Market will leave flowers in water and in a safe shady spot.
If the recipient is not at the location when the delivery is made and there is a locked property, East End Flower Market will call the sender and recipient to confirm what the next option is. If East End Flower Market can not get in touch with either parties then an executive deciiosn will be made to bring the flowers back to the shop. Additional delivery charges may apply if East End Flower Market has to deliver the flowers more than once. Alternatively, the recipient or sender may have to collect the order at the florist's premise if sender does not want to re deliver flowers.
 Fees and Charges
Deliver fees will be added at the end of your order. Deliver fees will be calculated once suburb has been entered at the checkout. Each suburb will be a different delivery cost depending on its distance from East End Flower Market.
All prices stated on the website will be added to your cart and delivery will be added on at the end of checkout. You will not pay more than what your cart specifies.
 
Non-Deliveries
East End Flower Market will try their best to deliver any flowers, but we may not be able to deliver if one of the following occurs;
* Recipient refuses to accept delivery of the flowers
* Address provided is incorrect
* Occupants are not at the location and have a locked property
* If the building has strict security and won’t accept the flowers
If one of these instances occurs, we will contact either parties to inform
 
Cancellations
East End Flower Market cannot cancel any order that has already been delivered. If the cancellation request is made before the courier has left, then East End Flower Market may be able to cancel the order. However, if the courier has already left with your deliver then there may be a delivery fee charged.
 
Refunds
We want you to be happy and satisfied with our service. If you feel we did not deliver what you expected we are happy to discuss refunds. Please contact East End Flower Market via email (hello@eastendflowermarket.com.au) or by phone (08 8223 1280) so we can determine the best solution to the problem. East End Flower Market is also able to provide other solutions, such as resending the flowers, or resending a different gift of the same value.
  
Disclaimer
By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. East End Flower Market may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.