Delivering from 8:00am - 6:00pm (ACDT) - 7 days a week.
East End Flower Market offers same day delivery in the Adelaide CBD and metropolitan area if orders are placed before 12pm ACST. If orders are placed after this time, we can not guarantee but will try our best to honour your date preference otherwise delivery will be moved to the following day. EEFM reserves the right to send any deliveries as required with third party courier services.
Substitution Policy
Images found on this site are used as guides only and may not be exactly the same as the final product.
East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.
Every effort will be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. East End Flower Market reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and colours.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.
You can read more about our Substitution Policy
here
Fees and Charges
Delivery fees will be added at the end of your order. Delivery fees will be calculated once the suburb has been entered at the checkout. Each suburb will be a different delivery cost depending on its distance from East End Flower Market.
All prices stated on the website will be added to your cart and delivery will be added on at the end of checkout. You will not pay more than what your cart specifies.
EEFM's delivery fees are:
City $10
Inner Metropolitan $10
Mid Metropolitan $15
Outer Metropolitan $25
Delivery fees are based on post codes. Each district of delivery fees are distinguished and determined at East End Flower Market's discretion.
Unsuccessful Deliveries
East End Flower Market will try their best to deliver every order.
If for some reason we are unable to deliver your order we will call the contact numbers filled out on the order form to ask for your permission on what to do next.
If no one responds after five minutes the courier will move on and the following options are available. The order may be picked up from our CBD store, or a new delivery may be arranged, which will incur another delivery fee.
The following reasons EEFM may not be able to deliver your goods could be:
*Recipient refuses to accept delivery of the flowers
* Address provided is incorrect
* Occupants are not at the location and have a locked property
* If the building has strict security and won’t accept the flowers.
*Business address is closed.
If incorrect numbers, address, locations or delivery information are supplied, East End Flower Market cannot be held liable for failed deliveries. Additional fees may be required for redelivery.
By ordering with us at EEFM, you agree that you have read our terms and conditions and accept/acknowledge the information we have stated.
Recipient "Not at Home"
If the recipient is not home to receive their order, East End Flower Market will leave the order somewhere safe, and we cannot be held liable of what happens with the flowers once they are delivered. If any issues occur, please call 08 8225 6477 immediately.
If the recipient is not at the location when the delivery is made and there is a locked property, East End Flower Market will call the sender and recipient to confirm what the next option is.
If East End Flower Market can not get in touch with either parties then an executive decision will be made to bring the flowers back to the shop. Additional delivery charges may apply if East End Flower Market has to deliver the flowers more than once.
Alternatively, the recipient or sender may have to collect the order at the florist's premise if sender does not want to re deliver flowers.
Privacy Policy
East End Flower Market is committed to the protection of personal information. East End Flower Market will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.
Sender Anonymity and Disclosure
Sender’s can request to remain anonymous when sending an order and EEFM will not include their name on the product HOWEVER, in the case that the recipient queries with EEFM, it is our obligation to provide the recipient with the sender’s name.
Cancellations
East End Flower Market cannot cancel any order that has already been delivered. If the cancellation request is made before the courier has left, then East End Flower Market may be able to cancel the order. However, if the courier has already left with your deliver then there may be a delivery fee charged.
Customer Satisfaction
At EEFM, we go to great lengths to ensure that our customers receive the best quality products and value for their money. We truly care about our customers and are committed to providing the highest level of service.
Although we conduct thorough quality control on our products, we are dealing with organic products and on rare occasions this product may not meet expectations.
In these instances, we will do right by our customers and rectify legitimate queries regarding products which fall beneath our high standards.
In order to do so consistently, we require that a photo of the product be taken and sent to our email address hello@eastendflowermarket.com.au within 48 hours of the order being delivered.
This is extremely important as we take each issue very seriously and pass on the feedback to our suppliers, growers and talented florists.
You can also give us a call at 08 8225 6477, however, without a photo within 48 hours, we are unable to provide our full range of solutions to rectify the issue.
We thank you for your understanding and always appreciate feedback.
Hot and Extreme Weather Policy
EEFM is committed to delivering all of our orders on time and to the specified location. However, we also want to ensure that recipients receive the best quality products and arrangements.
Hot Weather
On days above 32 degrees Celsius,
If the delivery location is a private residence and the recipient IS NOT home, on the first attempt our couriers WILL NOT leave the product but will instead attempt to deliver later on in the day to minimise any exposure to hot weather.
On the 2nd attempt, if the recipient IS STILL NOT home, our couriers WILL leave the product by the door, in the shade. We will also get in touch with both sender and recipient to inform them of the delivery.
Extreme Weather
On days with extreme wind or rain,
If the delivery location is a private residence and the recipient IS NOT home, on the first attempt our couriers WILL NOT leave the product but will instead attempt to deliver later on in the day to minimise any exposure to extreme weather.
On the 2nd attempt, if the recipient IS STILL NOT home, our couriers WILL leave the product by the door, as sheltered as possible. We will also get in touch with both sender and recipient to inform them of the delivery.
What you can do
On days where extreme heat or weather conditions are forecasted, to ensure a smooth delivery process, we recommend that you try and send your orders to recipients at their workplace.
Dog Safety Policy
Here at EEFM, we love all dogs, big and small.
However, even the cutest most mild mannered dog can feel strong protective instincts towards their territory and loved ones.
For this reason, although we are fully committed to ensuring your delivery is completed, if our couriers feel unsafe attempting to deliver to a location with a dog that is unsecured, we may not be able to complete your delivery as scheduled.
In the event that this occurs, we will get in touch with you to organize a new delivery time or location
Refunds
We want you to be happy and satisfied with our service. If you feel we did not deliver what you expected we are happy to discuss refunds. Please contact East End Flower Market via email (
hello@eastendflowermarket.com.au) or by phone (08 8225 6477) so we can determine the best solution to the problem. East End Flower Market is also able to provide other solutions, such as resending the flowers, or resending a different gift of the same value.
Competition Terms and Conditions
If you enter a competition run by East End Flower Market, you must have a delivery address within our delivery zones to be eligible to win. If you do not live within our delivery zone, you may choose to gift your prize to someone else within our zones. Prize bouquets cannot be redeemed for cash.
The winning bouquet must be delivered within the month it was won.
Disclaimer
By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. East End Flower Market may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
