East End Flower Market Terms and Conditions

We deliver flowers 7 days a week between 8:00am – 5:00pm (ACDT). To guarantee same-day delivery, please place your order before 12pm ACST. Orders placed after this time will usually be delivered the following day. If we can, we’ll still try to meet your preferred date.

Some orders may be delivered by our trusted third-party couriers, but your flowers will always be handled with care to arrive fresh and beautiful.

Our couriers generally complete two runs each day – one in the morning (before 12pm) and one in the afternoon. All deliveries are scheduled in the most efficient way possible, so placing your order weeks in advance won’t guarantee a morning slot.

We can’t promise exact delivery times (e.g. 10:30am), but if you’d like your order on the morning/afternoon run, please let us know and we’ll do our best to accommodate.

Please note: Sunday deliveries only have one run, and outer metro areas (with a $25 fee) are delivered on the afternoon run only.

Delivery fees are based on your postcode and will appear at checkout once you’ve entered the suburb:

• 
  City & Inner Metro – $10
  
• 
  Mid Metro – $15
  
• 
  Outer Metro – $25
  

The delivery fee is always calculated before you confirm payment, so you’ll never be charged more than what your cart shows. Our fees are designed to cover the time, distance, and care required to get your flowers to their destination safely.

We always aim to deliver every order, but there are times when delivery may not be possible – for example, if the address is incorrect, the property is locked, a business is closed, a hospital ward can’t accept flowers, or the recipient refuses delivery.

In these cases, we’ll call the sender and/or recipient for instructions. If no one can be reached, flowers may be returned to our store. Redelivery will incur a new delivery fee, or the order can be collected in-store.

If the recipient isn’t home, our couriers will usually leave the flowers in a safe and shaded location. Once left, we can’t be responsible for what happens to the flowers.

If the property is locked or unsafe to access, we’ll attempt to call the sender and recipient. If we can’t reach either party, the flowers may be returned to our store until a new delivery is arranged (with another delivery fee) or collected by the sender/recipient.

Flowers are seasonal and can vary in availability. While the photos on our website are a guide, we may need to substitute certain flowers or colours with the closest possible alternative.

We’ll always design your bouquet to match the overall size, shape, and style you selected. Substitutions are made carefully to maintain the look and feel of your chosen arrangement, and our priority is always delivering your flowers on time and in great condition.

You can view our full Substitution and Custom Order Policy here.

We’re committed to protecting your personal information and only use it to process your order. Senders may choose to remain anonymous, and we won’t list your name on the order if you request it. However, if the recipient directly asks us who sent their flowers, we are legally obliged to provide the sender’s name.

Orders can’t be cancelled once they’ve been delivered. If your order is still in-store and the courier hasn’t left, we may be able to cancel it. If the courier has already left, a delivery fee may still apply.

Please note: if we’ve already printed your card message, the card fee is non-refundable.

All payments are processed at checkout, where delivery fees are also confirmed. If you forget to apply a discount code (or are unable to), unfortunately we can’t provide a refund or retroactive discount. But don’t worry – you can save your code and apply it to your next order.

We put a huge focus on quality and freshness, but flowers are natural products and may occasionally fall short of expectations. If you’re not happy, we want to know.

Please email hello@eastendflowermarket.com.au with a photo of the flowers within 24 hours of delivery so we can assess and make things right. Photos help us provide a solution and also allow us to pass feedback to our growers and florists. Without a photo, we may not be able to offer our full range of remedies.

On days above 32°C or in extreme weather (high winds or heavy rain), couriers won’t leave flowers unattended on the first attempt. Instead, they’ll try again later in the day to reduce weather exposure.

If the recipient is still not home on the second attempt, flowers may be left in the safest/shadiest spot available.

Tip: For extreme weather days, we recommend delivering to the recipient’s workplace where possible.

We love dogs, but even the friendliest pet can be protective. If a courier feels unsafe due to an unsecured dog, they may not complete the delivery. In this case, we’ll contact you to arrange redelivery or collection from our store.

If you feel your order didn’t meet expectations, please contact us at hello@eastendflowermarket.com.au or call 08 8225 6477. We’ll discuss the issue and offer the best solution – this could be a refund, redelivery, or a replacement gift of equal value. Our goal is always to make sure you’re happy.

Competition winners must have a delivery address within our delivery zones. Prizes can’t be exchanged for cash, and prize bouquets must be delivered within the month they were won. If you don’t live within our delivery zone, you can gift the prize to someone who does.

By ordering from East End Flower Market, you accept these Terms & Conditions. We may update them at any time, and your continued use of our website means you agree to the latest version.