Business Invoicing Has Arrived at East End Flower Market
Here at East End Flower Market, we believe running a business is hard enough — sourcing beautiful flowers for your office, events, or clients shouldn't add to the stress. That's why we're thrilled to announce something our business customers have been asking about: invoicing is now available.
Business Invoicing Has Arrived at East End Flower Market
Here at East End Flower Market, we believe running a business is hard enough — sourcing beautiful flowers for your office, events, or clients shouldn't add to the stress. That's why we're thrilled to announce something our business customers have been asking about: invoicing is now available.
Introducing: Business Invoicing
Business invoicing is available to approved business customers. We're rolling this out to select customers first, with plans to expand over time. If you're interested in being considered, you can submit an application below and we'll be in touch.
East End Flower Market Business Invoicing Terms and Conditions
At East End Flower Market, we're proud to offer invoicing as a payment option for our approved business customers. To keep things running smoothly for everyone, we ask that all customers familiarise themselves with the following payment terms before applying for or using our invoicing program.
All invoices issued by East End Flower Market are due within 7 days of the invoice date. Invoices are sent via Xero to the email address nominated on your application form at the time your order is dispatched.
If you need your invoice sent to a different address or require any changes to your invoicing details, please contact us as soon as possible so we can update your account.
We understand that sometimes things slip through the cracks — life gets busy! However, to ensure we can continue offering invoicing to our business customers, we do ask that invoices are settled within the agreed timeframe.
If a payment has not been received by the due date, the following process applies:
- Day 7 (due date) — Invoice due. A reminder notification is sent if payment has not been received.
- Day 10 — A follow-up reminder is sent to the nominated invoice and accounts payable contacts.
- Day 14 — A final notice is issued. Our team may also make direct contact via phone.
If you're experiencing difficulties making payment, please don't hesitate to reach out to us before the due date. We're always happy to have a conversation.
Accounts with an overdue balance may have their invoicing privileges suspended until the outstanding amount is paid in full. During a suspension:
- Orders can still be placed online using a credit card, debit card, or digital wallet
- Invoicing will be reinstated once the overdue balance has been cleared and confirmed
- Repeated late payments may result in permanent removal from the invoicing program
We never want to get to this point — and in our experience, a quick conversation usually sorts things out before it comes to that. Please reach out to us early if you're having any issues.
If your business requires a Purchase Order (PO) number on invoices, please ensure this is communicated at the time of ordering or noted on your account. East End Flower Market cannot be held responsible for payment delays resulting from missing PO information that was not provided to us in advance.
If your business details change — including authorised ordering email addresses, billing address, or invoicing contacts — please notify us promptly so we can keep your account up to date. Delays in updating account information may affect the delivery of invoices and could result in overdue payments.
